SugarCRM

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Commercial

This ZenPack is developed and supported by Zenoss Inc. Commercial ZenPacks are available to Zenoss commercial customers only. Contact Zenoss to request more information regarding this or any other ZenPacks. Click here to view all available Zenoss Commercial ZenPacks.

Organization

Zenoss, Inc.

Name

ZenPacks.zenoss.SugarCRMMonitor

Applications Monitored

SugarCRM

SugarCRM ZenPack

The SugarCRMMonitor ZenPack allows you to monitor SugarCRM services.

Support

This ZenPack is included with commercial versions of Zenoss and enterprise support for this ZenPack is provided to Zenoss customers with an active subscription.

Background

The ZenPacks.zenoss.SugarCRMMonitor ZenPack monitors SugarCRM services.

Prerequisites

Prerequisite	Restriction
Product	Zenoss platform 4.x, Zenoss 2.2 or higher
Required ZenPacks	ZenPacks.zenoss.SugarCRMMonitor

Configuring Zenoss platform

All SugarCRM devices must exist under the /Devices/Web/SugarCRM device class.

1. Navigate to the device or device class under the /Devices/Server/Tomcat device class in the Zenoss platform interface.
   • If applying changes to a device class:
     1. Select the class in the devices hierarchy.
     2. Click Details.
     3. Select Configuration Properties.
   • If applying changes to a device:
     1. Click the device in the device list.
     2. Select Configuration Properties.

2. Edit the appropriate configuration properties for the device or devices.

   SugarCRM Configuration Properties | Name | Description | |----------------------|----------------------------------------------------| | zSugarCRMBase | | | zSugarCRMPassword | Password for the zSugarCRMUsername user. | | zSugarCRMTestAccount | | | zSugarCRMUsername | Username allowed to log into the Sugar CRM server. |

3. Click Save to save your changes.

4. From the left panel, select Device under Monitoring Templates.
5. Select Bind Templates from the Action menu. The Bind Templates dialog appears.
6. Move the SugarCRM template from the Available list to the Selected list.
7. Click Save. The SugarCRM template should now be displayed under the Monitoring Templates for Device. You will now be able to start collecting the Sugar CRM metrics from this device.
8. Navigate to Graphs and you should see some placeholders for graphs. After approximately fifteen minutes you should see the graphs start to become populated with information.

Daemons

Type	Name
Performance Collector	zencommand